Frequently asked questions
Here are the answers to the most common questions about booking, arriving and staying at our apartments. If yours isn't here, message us and we will get back to you.
Booking and payment
How do I book an apartment on your website?
Choose your dates and number of guests, check the total price, enter your details and pay on Stripe's secure page. Once done, you see your confirmed booking and its receipt.
Where do availability and prices come from?
They come live from our booking system. Just before charging we check the price again and, if it has changed, we show you the new total before charging you anything.
When and how do I pay?
The full amount of the stay is charged when you confirm the booking, by card, on Stripe's secure page. You enter your card details there, not on our website.
What does the price include?
It is the final price of the stay: accommodation and cleaning, taxes included. You see the full breakdown before paying.
What is the cancellation policy?
The booking terms, including cancellation, are shown before you pay and are on our booking terms page. If you have any questions, message us before booking.
Is the booking receipt an invoice?
No. The receipt confirms your booking and payment, but it is not an invoice. If you need an invoice, email info@dossanapartments.com with your billing details.
Check-in and check-out
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00 at all our apartments.
Why do I have to register as a guest?
Royal Decree 933/2021 requires accommodation providers to record the details of everyone staying, children included, and report them to the Ministry of the Interior. You do it online before arrival, from your personal link.
How do I get into the apartment?
Before you arrive we send you a personal link to your stay. On arrival day, once guest registration is done, that link shows you the steps to get in.
Can I check in before 15:00 or check out after 11:00?
Message us in advance and we will tell you whether it is possible depending on that day's bookings. When it is, it is a separate service with a charge.
Can I leave my luggage before check-in or after check-out?
Ask us in advance and we will tell you what options there are for your apartment.
What if I arrive very late?
Let us know your expected arrival time when you book or in your personal link, where you can also mark that you will arrive in the early hours.
During your stay
Is there Wi-Fi in the apartments?
Yes, they all have Wi-Fi. The password appears in your personal link on arrival day, once guest registration is done.
Are pets allowed? Can I smoke?
Pets are not allowed and all our apartments are non-smoking. Parties and events are not allowed either.
Who do I contact if I need anything during my stay?
The Dossan team in Málaga: message us on WhatsApp or call +34 619 353 528, or email info@dossanapartments.com. Our contact details are also in your personal link.
I'm travelling with a baby. Is there a cot?
Mention it in the comments when you book or message us, and we will tell you what we can offer at your apartment.
The apartments
How many people does each apartment sleep?
Cuarteles sleeps up to 6; Victoria Duplex up to 5; The Museums Loft, Torre San Juan and Trinidad up to 4.
Do infants count as guests?
Infants under 2 don't take up a place, up to a maximum of 2 per booking. Add them when you book.
Do any of the apartments have parking?
Only Trinidad, which has paid parking in the same building. The others have no parking.
Is there a lift?
Cuarteles is on a 4th floor with a lift. Torre San Juan is on a 4th floor with no lift, worth bearing in mind with heavy luggage. For the others, just ask us.
What do all the apartments have?
They all have Wi-Fi, air conditioning and an equipped kitchen.
Is there anything I should know about The Museums Loft?
The double bed is on a 1.35 m high mezzanine where you can't stand up. There is also a double sofa bed in the living area.
Contact
How can I contact you?
On WhatsApp or by phone on +34 619 353 528, by email at info@dossanapartments.com, or through our contact page.
Do you offer long stays?
For stays of more than 90 nights, message us and we will put together an offer.